If you don't find the answer to your question(s) under any of the Help categories listed below, please contact us. We would be glad to assist you with any questions that you might have.
Registration
I am trying to register for an account, but when I do, I receive an error message that says "Username Exists" and I cannot go any further. How do I complete the registration process?
This error message means that another user has already registered using the username you are trying to create. We suggest creating a more unique username. For example, if John Doe wants to register as a new user, do not enter in a username of John or jdoe; use something that is more unique like jdoe385.
I am trying to register for an account, but when I do, I receive an error message that says "Email Exists" and I cannot go any further. How do I complete the registration process?
This error message means that another user has already registered using this same email address. If this was you, please use the "Password Reset" function on the login page and your login credentials will be reset and emailed to you. Note: If you have registered on MaxKnowledge or any of the other partner sites, you do not need to register again. Please use the same login credentials.
Password Issues
My password was reset, and now I want to update it to personalize it. How do I do that?
Once logged in, click on your profile in the upper right corner, and then click on "Account Settings." Enter the new password you would like to create under "Password" and then again under "Confirm Password," and then click on "Update" to save. The next time you login, use the new password that you selected.
I am trying to reset my password but when I tried to retrieve it, the system said "No such email address exists." What should I do?
If you receive this message, it means that the system is unable to reset your password because the email address you entered is not in our system. Check that you have entered your email address correctly (i.e. there are no typographical errors). If you still receive this error message, this email address has not been used to register a profile in our system.
Purchasers
I am trying to make a purchase, but I keep receiving an error message that says: "Error Code 2." How do I resolve this?
Typically, the error code message "Error Code 2" indicates there is a problem with the credit card issuer. They may have blocked the transaction, prevented the transaction from being authorized, or there could be insufficient funds to cover the transaction amount. Our recommendation is to contact your credit card company to see why the transaction was blocked and then try to complete the transaction again.
I need a completed vendor form to get my PO request approved. Who do I contact?
Send your vendor forms to support@ctelearn.org. MaxKnowledge, Inc., the sole source vendor for CTE Learn, will process all forms on behalf of CTE Learn.
I need to purchase a subscription key by PO. How do I get a quote/invoice?
Enter the number of users you would like on your subscription and select the "Get Quote/Invoice for PO/Check" option. Once you've filled out the form you will be directed to the confirmation page. Here, you will be able to download a quote, invoice and our W9 form. MaxKnowledge, Inc., the sole source vendor for CTE Learn. Please contact support@ctelearn.org if you have any vendor forms that you need to be completed.
When and how will I receive my subscription key after submitting a PO/check?
Once a PO/check is received, two emails are sent to the address entered on the purchase form. The first email is a receipt for the transaction which also includes a downloadable invoice for PO purchases, and the second email provides the information pertaining to your subscription key. The key will also be visible in your Key Panel, which you can access once logged in by clicking on your profile and then using the dropdown to select "Key Panel." Note: To see your key in your Key Panel, the email address entered into the purchase transaction must match the email address in your profile.
I lost my receipt. How can I obtain another copy of it?
You can view all receipts once logged in by viewing your Key Panel, which you can access by clicking on your profile and then using the dropdown to select "Key Panel." Then click on the "Purchases" tab to see the receipts for all your transactions. Note: To see your key in your Key Panel, the email address entered into the purchase transaction must match the email address in your profile.
How do I access my subscription key?
Your purchased key will appear in your Key Panel. (The email address you used in the purchase transaction must match the email address in your profile.) You can access your Key Panel once logged in by clicking on your profile, and then using the dropdown to select "Key Panel." You can use your Key Panel to view all records pertaining to your subscription including your users' activities and course certificates.
The subscription key I purchased is not appearing in my Key Panel. How can I access my key?
Please check the receipt that was emailed to you and ensure that the email address entered into the purchase transaction is the same one you have in your profile, as these must match exactly. (If you are not sure what email address is tied to your profile, once logged in, click on your profile in the upper right corner and choose "Account Settings.")
How do I share my subscription key with my team?
Simply share the annual key that you see in your Key Panel with your team members, and they will enter it when prompted to "Enter Key" to access a course. Each user must create their own profile and login to the site to use the key.
How can I share course completion information for my faculty & staff with other administrators, state agencies and/or accrediting bodies?
You can share course completion information with third parties once logged in by clicking on your profile and then "Report Sharing." Then, click on the tab "Share Your Report" and fill in the required fields. An email will be sent to the recipient with the report access information and you will be copied on the email. You can track whom you have shared reports with by clicking on the "Manage Shared Reports" tab.
Credit Courses
How do I enroll in an online course?
Simply enter your Subscription Key and click Enroll. You must login to access the course.
Can I enroll in a course at any time?
Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment.
Do I have to commit to a certain schedule?
You can study the course at your own schedule during your enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each course.
How long can I take to complete a course?
You have access to the course for one year from the date of enrollment and can study the course content on your own schedule during this period. You need to allocate about 4 hours for completion of each course and we recommend that you complete the course over a period of 4 weeks. All courses are asynchronous so you can login and logout as many times as you wish during the enrollment period.
How fast can I finish a course?
Each course takes about 4 hours to complete and you can complete the course at your own pace. We recommend that you complete the course over a period of 4 weeks, but if you need to finish the course faster, we suggest that you give yourself at least 4 days to allow time for peer-to-peer interactions, learning and sharing.
Can I print the course materials?
Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.
Do I need to download plug-ins to take an online course?
No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.
I failed my final quiz. What should I do, as I want to complete the course?
You can retake the assessment if you don't pass it the first time. You have the ability to reset the final quiz by clicking on the "Reset" button on the final quiz page. Please study the entire course content before taking the assessment again.
Course Certificates
Do you award certificates and CEUs?
We award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. Please note that we do not award CEUs for completion of lessons or tutorials.
Where can I find the certificate of completion for the course(s) I have completed?
In order to receive your certificate of completion, you must pass all quizzes successfully and complete the course survey. You should ensure that the minimum requirements of the course have been met. Your certificate of completion will then be immediately available in the course to view / print / download. You can also view your certificate(s) of completion by clicking on your profile and then "My Certificates."
How long does it take to receive my certificate?
We will award you a Certificate of Completion with 4 hours of Continuing Education upon successful completion of all course requirements. The certificate will be immediately available for download at the end of the course.
Can I access my certificates/CEUs at any time?
Yes. Login to the site and click on 'Certificates' under your profile. Note: your profile appears in the top navigation area after you login.
Are your CEUs accepted by other organizations?
Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject our CEUs, just like credit hours provided by one college may or may not be accepted by another college.
Course Badges
What are the benefits of course badges?
Our digital badges are powered by open badge technology, which make them verifiable, sharable and portable. Visit https://openbadges.org/earn to learn more about the benefits of open badges and how you can collect, organize and share open badges issued by different organizations.
How can I access my course badges?
You earn a badge when you complete a course, allowing you to access it right away. Later, you can access your badges by clicking on your profile and then "Badges." You can also access your badges in your chosen "Backpack" such as Badgr Backpack: https://badgr.com/backpack/badges.
